Stuck on something? Get an answer, not a hold line.
Ask CONSTRUKTR AI inside the product right now, send a ticket from the help panel, or email support@construktr.ai. We reply within one business day.
No credit card required
Two ways to an answer.
- Right now, any hour
Ask CONSTRUKTR AI
Open the help panel on any screen of the web dashboard, or CONSTRUKTR AI in the app, and ask how to do it, in plain words.
Inside CONSTRUKTR, web and app - When you want a person
Ask a person
Send a ticket from the help panel, from Help Center, Contact Support in the app, or email us. A real person reads every ticket and replies in writing within one business day, so you keep the steps.
support@construktr.ai
A customer on the line and a question about CONSTRUKTR.
Your office manager is on the phone with a customer who wants the invoice sent again, and is not sure where the button is. Nobody wants to put the customer on hold and call a support line.
With CONSTRUKTR
- Ask CONSTRUKTR AI in the help panel, on the screen you are already on.
- If it needs us, send a ticket from the same panel, with what you were doing.
- We reply by email within one business day, with the steps written out.
Help built into CONSTRUKTR
Help is on every screen. Ask CONSTRUKTR AI how to do it, in plain words.
- Help & Training on the web dashboard, with how-to articles, and a help button on each screen
- A first-visit tour of the dashboard, and the app tour you can take again from the app's Help Center
- The Getting Started checklist on the web dashboard, which ticks itself off as you go, up to your first estimate
- The owner's manual inside the app
Straight answers, in writing
- Every request, from the help panel, the app or email, is logged as a support ticket, so nothing gets lost.
- A written reply within one business day, by email, so you keep the steps.
- We answer in writing, by email, rather than by phone or live chat, so nothing is lost in a call.
- Questions about billing, cancelling or exporting your data go to the same place, and the answers to the common ones are below.
Send a support request
Not signed in to CONSTRUKTR? Use this form. A real person replies within one business day. Prefer email? Write to support@construktr.ai. Automate AI LLC, Gilbert, Arizona.
Frequently Asked Questions
How do I reset my password?
On the CONSTRUKTR login screen, in the app or on the web dashboard, choose 'Forgot Password'. Enter your email address and we'll send you a reset link. If you don't receive the email within a few minutes, check your spam folder or contact support@construktr.ai.
How do I cancel my subscription?
You can cancel your subscription at any time. Billing runs through Stripe, so you manage or cancel your plan from the billing area of your account, or email support@construktr.ai and we will take care of it. Your access continues until the end of the current billing period.
How do I export my data?
In the app, go to Settings, Data & Privacy (called Data & Storage before the next app update), Export Data. On the web dashboard, go to Settings, Data & Privacy, Export All Data. The export is emailed to your account email address when it is ready.
How does the AI smart estimator work?
In CONSTRUKTR, build an estimate from the scope of work. On Core and up, the AI smart estimator suggests the materials and labor and prices each line from the matching item in your own price book. You review and adjust the estimate before sending it to the customer.
Can I connect QuickBooks?
Yes, on Core and up. Connect QuickBooks Online from Integrations, and your customers, invoices and payments sync to it, so the books match the work without typing it twice.
What devices are supported?
CONSTRUKTR runs on two surfaces. The office uses the web dashboard at app.construktr.ai, which works in any modern browser and comes with the Pro and Business plans (and with every free trial). The field uses the CONSTRUKTR app for iPhone and Android, on every plan. The iPhone and Android apps are launching on the App Store and Google Play, and the web dashboard works today.
How do I add team members?
On the web dashboard, go to Settings, Users & Roles, choose to invite someone, and enter the email address of the person you want to add. If you are on a plan without the web dashboard, email support@construktr.ai and we will add them. They will receive an email invitation to join your account. The number of team members you can add depends on your plan.
What payment methods can my customers use?
Customers can pay by credit or debit card, processed through Stripe, once your company has connected its own Stripe account. When the money reaches your bank depends on your Stripe payout schedule.
For legal questions and privacy requests: support@construktr.ai
No credit card required